Discover essential crisis communication lessons from Air India CEO Campbell Wilson’s response to Flight 171’s crash. This video breaks down four key observations by communication expert Chad Eaves, highlighting what went wrong and how leaders can improve public statements during emergencies. Learn why accuracy, empathy, preparedness, and strong language matter when addressing the public in a crisis. Whether you’re a leader or simply interested in effective communication, these insights will help you understand why timely and thoughtful messaging is crucial. Watch, reflect, and share these vital tips to be ready for any unexpected challenge.
For now, let's set aside speculation that Wilson "plagiarized" a statement from American Airlines CEO Robert Isom from the that airlines collision accident in Washington, DC. Did he? How many ways can you say the same/similar thing?
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